Company Overview:

RT Logistik is a leading logistics service provider specializing in third-party delivery services. We partner with businesses across various industries to ensure efficient and reliable delivery of goods to their customers. With a commitment to excellence and customer satisfaction, we strive to deliver exceptional service in every aspect of our operations.

Position Overview:

We are seeking a detail-oriented and proactive individual to join our team as an Associate – Operations Support. The Associate – Operations Support will play a vital role in supporting our day-to-day operations, assisting with administrative tasks, and ensuring the smooth and efficient functioning of our logistics operations. The ideal candidate will have strong organizational skills, excellent communication abilities, and a customer-focused mindset.

Responsibilities:

• Provide administrative support to the operations team, including data entry, filing, and document management.
• Assist with order processing, including verifying order details, updating order status, and coordinating with delivery drivers and warehouse staff.
• Respond to customer inquiries and concerns promptly and professionally, providing accurate information and resolving issues to ensure customer satisfaction.
• Coordinate with internal departments, such as dispatch, customer service, and warehouse, to ensure timely and accurate order fulfillment.
• Assist in scheduling and dispatching delivery drivers, optimizing routes, and coordinating delivery logistics to meet customer requirements.
• Monitor and track delivery orders, ensuring on-time delivery and providing updates to customers as needed.
• Assist in inventory management tasks, including stock replenishment, cycle counting, and inventory reconciliation.
• Compile and analyze data related to delivery performance, customer feedback, and operational metrics to identify trends and areas for improvement.
• Assist in the development and implementation of operational processes and procedures to improve efficiency and streamline operations.
• Perform other duties and responsibilities as assigned by management to support the overall success of the operations team.

Qualifications:

• High school diploma or equivalent; Associate’s or Bachelor’s degree in Business Administration, Logistics, or a related field is preferred.
• Valid B category driver’s license with a clean driving record.
• Previous experience in an administrative or operations support role is advantageous.
• Strong organizational skills with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software applications.
• Detail-oriented with a high level of accuracy in data entry and record-keeping.
• Ability to work independently with minimal supervision and as part of a team.
• Flexibility to adapt to changing priorities and work schedules as needed.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Knowledge of logistics and supply chain operations is a plus.